Forward thinking brands embrace change.

Baby Centre (J&J)

A trusted pregnancy and childcare resource in the UK implemented a chatbot to help increase traffic from Facebook to their website and have an alternative content delivery system.

Results:

84% messages opened and read by customers

53% click through rate

KLM - Royal Dutch Airlines

An Airline that provides passengers and cargo air transportation, aircraft maintenance, leisure and other services in the Netherlands and internationally. Their purpose for a chatbot was to make it easier for customers to search for flights and also to share with them booking confirmations, boarding passes, check-in notification and flight status updates.

Results:

40% increase in customer interaction

15% online boarding passes sent

5-point higher average Net Promoter Score (NPS) on messenger than their original goal

MongoDB

A leading modern, general purpose database platform with 13,000 customer over 100 countries. They needed a messaging tool to scale their business and increase the volume of conversions.

Results:

100% message response rate

70% new leads generation

AMTRAK

A passenger railroad service that provides medium- and long-distance intercity service in the contiguous United States and to nine Canadian cities. With 375,000 visitors every day, 30 million passengers per year, Amtrak needed a chatbot to be their customer service representative.

Results:

800% ROI

5,000,000 questions were answered per year

30% increase in Revenue

25% increase in Bookings

$1,000,000 saved in customer service expense per year

Charter Communications

Is one of the largest cable and phone providers in the U.S with over 28 million customers. The needed a cheaper and more efficient solution to resolving 38% of the live conversation on simple questions as forgotten usernames and passwords.

Results:

500% ROI after 6 months

83% live chat reduced